UtterNutrition LLC. Refund & Return Policy

OUR REFUND & RETURNS POLICY

We pride ourselves on ensuring our products are made and packaged with the utmost care, but we understand that sometimes returns are necessary.

We offer a 30 day return policy to our customers. If more than 30 days have passed since your purchase, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must be sealed, unopened and returned within the 30 day window indicated above. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Subscriptions

Refer to our Subscription Details for additional information regarding returns and cancellations of subscriptions here: https://utternutrition.com/pages/subscription-details

Return Material Authorization (RMA)

All returns shall be handled in accordance with UtterNutrition’s RMA Procedures. For each return requested during the thirty (30) day return period, you must request an RMA Number.

Any unauthorized return received by UtterNutrition will be returned at your sole expense and no refund will be processed. If an RMA number is issued by us, and we fail to receive your return within thirty (30) days of issuance of the RMA number, we reserve the right to cancel the RMA upon written notice to you and retain any monies received by you for said return.

You may cancel an RMA prior to your shipment of the return upon written notice to us. Upon receipt of your notice, we will cancel the associated RMA number. If we receive the return within thirty (30) days of issuance of the RMA number, we will process the return, and you shall receive a refund in the form of credit to your credit card or debit card used for the said transaction within thirty (30) days from completion of the return process.

Late or Missing Refunds 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: https://utternutrition.com/pages/contact

If you need to initiate a return, please do so here: https://utternutrition.com/pages/contact

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.